Law Firms
Potential clients call when something has gone wrong, often after hours. WarmDesk answers every call, runs your intake questions and books the consultation before they call another firm.
Incoming call
Ringing…
Hi, I'd like to book a consultation this week.
Happy to help. I have Thursday at 2:00 or Friday at 10:30. Which works best?
Friday at 10:30 is perfect.
You're booked for Friday at 10:30 AM. I've texted you a confirmation.
Step 1/5 · A customer calls your business
24/7
Intake coverage
<1 ring
Time to answer
1 call
From inquiry to booked consult
100%
Of calls logged and transcribed
#01 - Why it matters
Someone who needs a lawyer usually calls several firms and hires the first one that responds. If your call goes to voicemail at 7 p.m., that matter likely goes elsewhere. WarmDesk answers immediately, captures the details you need and books the consultation, while leaving legal advice to your attorneys.
#02 - Capabilities
New-client intake
Asks your intake questions, such as practice area, key dates and opposing parties, and captures the answers.
Consultation booking
Books consultations with the right attorney by practice area and availability.
Practice-area screening
Identifies matters you don't take and politely refers them, so attorney time goes to qualified leads.
No legal advice
Never advises on a matter. Questions about a case are routed to your team.
Existing-client routing
Takes messages or transfers existing clients to their attorney or paralegal.
After-hours intake
Captures matters that come in at night and on weekends, when many clients first reach out.
01
You decide which questions to ask for each practice area, which matters to accept, and what happens when someone needs to speak to an attorney right away. WarmDesk follows that script on every call and hands your team a clean intake summary.
#03 - How it works
01
Prospect calls
"I was in a car accident last week and need help."
02
Runs intake
Your questions for that practice area, answered and recorded.
03
Books the consult
With the right attorney, at a time that works.
04
Hands off
Your team gets the intake summary and transcript.
#04 - FAQ
No. It handles intake, scheduling and routing only. Anything that sounds like a request for advice goes to your team.
Get started
Hear WarmDesk run a new-client intake call from first hello to booked consultation.
